What is your return policy? 

Returns and exchanges can be made within 30 days of delivery. Only regular priced items may be refunded, we do not exchange or accept returns on sale items and custom orders.

You can return unused items in the original packaging within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. We require that you contact us before sending anything back for a refund. Please e-mail hello@shopdai.com with your order number, and the items which you intend to return.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price. Refunds will be issued in the form of the original payment, and will arrive within 10 business days from the time of the processed return.

To follow-up on the status of your refund, please contact us at hello@shopdai.com.

 

Return Conditions

Clothing products may be returned within 30 days, and must be unworn and returned in original packaging with all tags attached/included.

Other products may be returned up to 30 days after receipt of purchase, pending they are in donatable condition (e.g., no stains, tears or other soiling including odors).

Please note that if a product is being returned and replaced due to damage, we kindly ask that you send a photo to help us better identify manufacturing flaws, and to share with our manufacturer and distribution center for quality assurance purposes. We will then follow up with the new item(s).